We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation. The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors. 6 Global Employee Resource Groups (ERGs)Ĭash Compensation Range: $35,800 - $43,000 USD.Employee donation match to community organizations.Access to supplemental insurance plans for additional coverage.Retirement benefits with employer match.Health Savings Account with Squarespace funding.A choice between medical plans with an option for 100% covered premiums.Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused.Familiarity with the Squarespace platform.Capability of prioritizing competing requests.Proficiency with decoding conversations, identifying the cause, and aligning on end goals.Expertise with written communication and the ability to spot spelling and grammar errors.Currently live in Washington, Oregon, Colorado or Hawaii.1+ years customer-facing experience required in a similar role (retail, hospitality, online support).Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.Identify isolated customer experiences and escalate important issues.Stay up to date on new product features and improvements.Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries.Live Chat is our primary channel of support in this role.Queue-based, typing work will account for approximately 90% of the role.Respond to customer-submitted live chats and email in a timely manner.You must be available to begin in November, and you must live in PST or CST timezone. ![]() This remote role reports to a Customer Support Team Lead. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. $15.At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help.Great attitude and willingness to learn while working in a fast-paced, team-oriented environment.Energetic and great customer service mindset.High integrity with a good attendance record.Unlike the Kitchen Specialist role, you are not expected to perform the heavy kitchen duties such as operating frying machines for donuts and hotdogs. Even though this is an FOH job, you will still spend time in kitchen for relatively lighter kitchen tasks. Making drinks, help glazing donuts, prepping other side products.Maintaining a clean and tidy work environment.Accurately process all cash and credit card payments.Taking and packaging customer's donut orders and preparing drinks.Greeting and interacting with customers in a friendly and professional manner. ![]() JOIN US to help spread joy through specialty donuts to families, friends, and neighbors in every corner of the region! Featuring specialty flavors on a rotational schedule, we look to serve delicious and aesthetic donuts that are a perfect treat at any time of the day and for any situation! Donuts are made and glazed on site and we are looking for a team of staff members that are friendly, dedicated, and creative. Mochinut donuts are a unique hybrid of traditional American doughnuts and Japanese mochi.
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